Synergy Support
Most efficient in our industry:
Where system support is unavailable from your local Synergy distributor, Synergy can support you from general questions and queries right through to complete system and network setup. With powerful support tools such as instant remote-connection and WebCasts, Synergy Support is regarded the most efficient in its industry.
Synergy Support Saves You Money:
Our clients rank us number one for software support within the motor trade. We keep an extensive knowledge base of information that allows our expert support staff to quickly identify whether an issue is hardware, network, operating system or software related. We use support tools that enable our support staff to take control of your systems remotely in order to fix issues our clients may be experiencing. In this way we have been able to decrease our clients support costs by negating the need for our clients to bring local IT support on site.
Upgrade Contract:
Synergy Business Solutions offers a upgrade contract that covers all product updates for 12 months. Upgrade contracts are mandatory for the first 12 months of a new product purchase, to ensure you do not miss out on any software released soon after your initial purchase.Maintenance Contract:
As an alternative to the Upgrade Contract - Synergy direct clients can upgrade to the optional Maintenance Contract which provides all the benefits of an Upgrade Contract, with an additional allocation of prepaid support provided at a highly discounted rate.
Prepaid Support:
Support can be provided on an ad-hoc basis, but it is a highly cost effective option to take advantage of our Prepaid support options. Prepaid support is offered at a highly discounted rate and has no expiry date. Prepaid support is an especially good option for new clients or companies with high staff turnover.
Contact us on 0800 333 500 or email info@synergy.net.nz to find out more about our prepaid support and contract options !
Minimum System Requirements:
Only Microsoft Windows based operating systems are supported; Windows 2000, Windows XP Professional or higher. (Earlier operating systems are not supported).Minimum hardware requirement is; Pentium 4 with 256MB RAM, 2GB of hard disk available for Synergy software. Inkjet printers are not supported. For backup a high capacity removable media drive is recommended such as a Zip drive or re-writeable CD. Financing/Leasing options are available to approved purchasers, conditions apply.
For Synergy 2008 we recommend the following specifications as a minimum:
Operating System: Windows XP Professional, Windows Vista Business / Enterprise or Ultimate
RAM: 512MB on Windows XP, 1GB on Windows Vista
Free Hard Disk Space:
2GB
Processor Speed: 1.5Ghz
Before You Call Software Support:
Our Technical support team can offer you assistance with your Synergy programme. Please note that this support covers the usage, commands and functions of the Synergy Software range of software only.Support cannot usually be provided on issues arising from hardware or operating system faults or incompatibilities. You may need to contact your system administrator or computer vendor should these issues arise.
Before you call our support line, please take the time to look at the following:
- The user’s manual has step by step instructions on how to setup your system so it runs the way you want it to.
- It’s helpful if you call from your computer (or the main server if applicable) ready to follow any instructions from our support staff.
- Try to recall exactly what you were doing when the problem occurred
- Note the exact wording of any message that was displayed.
- Have paper and pen ready to record any instructions or advice you are given or to take notes.
Our support staff are ready and happy to help with any queries you might have - call 0800 333 500.
